Complains Procedure

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How to Make a Complaint

If you have a complaint, please contact ION Asset Management Ltd (ION) with the relevant details. You may make a complaint in person, by telephone or in writing:

Contact person: Compliance Officer

Telephone: 972-9-9703620

E-mail: complaints@ion-am.com

Address: ION Asset Management, 89 Medinat Hayehudim St. Building E, Herzliya 4676672, Israel

No charge will be incurred for submitting a complaint.

 

Complaints Procedure

Once a complaint is made, ION endeavors to resolve it as soon as we receive it. If the matter cannot be resolved immediately, ION will write to acknowledge receipt of the complaint within five business days of it being lodged.

ION will investigate all complaints diligently and impartially. We may request additional information to assist with our investigation.

ION will update the complainant as to the progress of our investigation and, if appropriate, our proposed action to resolve your complaint.

If the complainant accepts ION’s proposed action to resolve the complaint, ION will conclude the matter promptly.

ION will take all reasonable steps to resolve any complaint as quickly as possible and no later than 25 business days of the complaint being lodged. This could be our final response to the complaint or a progress report of how we are investigating the concerns raised. Where ION has provided a progress report, we will continue to provide regular updates, until the complaint has been dealt with. If we have not acknowledged the complaint within five business days of receiving it, or have not provided a full written response within 25 business days, we will write to explain the reasons why and provide a date by which we expect to be able to provide a final response​

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Last updated: June 9, 2025